Quality Services

In developing the T.H.E. Loan Programs, we listened closely to our customers - schools and students - to build a program that would simplify and streamline all aspects of the student loan financing process. As a result, we incorporated four key components into our loan programs:

Centralized Origination

NorthStar is the sole originator of loans administered through the T.H.E. Loan Programs. Under this structure, the application and approval process is more streamlined. Students will work with ONE service provider versus multiple contacts - as so often happens when using traditional loan programs.

Centralized Disbursement/Billing

After the loan applications are approved, borrowers receive funds from one source, not several as has been the industry norm. Our loan programs also give schools the opportunity to select the method of receiving funds - either paper checks or electronic funds transfer (where available) - in which they prefer to receive the funds. If requested, a borrower can have T.H.E. Federal Stafford and T.H.E. Private Loans combined into one monthly bill.

Single Point of Contact

For the duration of the loan obtained from the T.H.E. Loan Programs, students and schools only need to call one organization - NorthStar - to inquire about the status of their education financing. NorthStar does not sell its loans, again providing a single point of contact - ensuring continuity for students and schools. Since NorthStar is involved from the initial origination through repayment servicing, we can easily answer students questions and provide them with vital information about their account - all from a single phone call to a single source. And as always, we will be available to help students throughout the entire life of their loan.