NorthStar: THE Loan Programs


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Contact Information

Total Higher Education (T.H.E.) no longer provides federal or private loans. If you have a question regarding an existing T.H.E. loan please use the following information to determine contact information.

Access Account Information

Transition to Repayment

Private Loan Management

Great Lakes is the servicer of T.H.E. loans. To access your account information, make a payment online, check your loan servicing status, or sign up for automatic payments:


Mail Correspondence to:
Great Lakes - Borrower Services
PO Box 7860
Madison, WI 53707

Customer Service:
Toll-free phone: (800) 236-4300
Toll-free fax: (800) 375-5288


Mail Great Lakes Payments to:
Great Lakes
PO Box 3059
Milwaukee, WI 53201-3059

Mail Dept of ED/Great Lakes Payments to:
Dept of ED/Great Lakes
PO Box 530229
Atlanta, GA 30353-0229

T.H.E. provides RepayReady to its borrowers who are transitioning to repayment and want payment planning assistance. To speak to a RepayReady loan counselor about your repayment options use the following:


Mail Correspondence to:
PO Box 64454
St. Paul, MN 55164-0454

Customer Service:
Toll-free phone: 1-866-562-6672
Toll-free fax: 1-866-232-9337


T.H.E. private loan borrowers who are concerned about managing their payment obligation may contact our loan counselors who specialize in private loan debt management.

Toll-Free phone:1-866-456-1083

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